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Don’t consult over Christmas; It’s rude.
Last year I put up a post at around this time titled, Here’s why you don’t consult over Christmas. Guess what? In twelve months, nothing’s changed. Here’s a graphic showing cumulative traffic to all of...
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Measuring online citizen engagement: Setting effective metrics and targets
Setting targets and measuring online citizen engagement are arguably the most important aspects of any engagement process. If we are unable to properly understand the results, then have we really...
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Consulting citizens online about education policy: the NSW Department of...
The NSW Department of Education and Communities is doing the simple things well by consulting citizens online about the NSW secondary schools education policy. To just point out a few elements that I...
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Will Brigade change the way governments and citizens engage?
I’ve been reading with interest about the launch of Brigade – the new entrant to the civic engagement space who are promising to transform the way we engage with Government. What excites me is that...
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Long range plannning with online citizen engagement
I want to share three of the many current consultations using EngagementHQ. Each of these three focuses upon future planning and opportunities. The Australia Post National Conversation is using...
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Grow your online community through diverse and regular engagement
The surest method we have found to grow your online community is by engaging often and eclectically. As I looked through our data recently, one thing was inexplicable to me: the difference in database...
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The application of stories to digital stakeholder engagement
Rich, or long form, digital stakeholder engagement, stands in stark contrast to short form methods such as quick polls, surveys and ideation. In case you missed it last week Bang the Table CEO, Matthew...
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Are online engagement processes prone to hijacking?
Before committing to a new engagement strategy it is natural to consider risks and risk management. It is quite natural, therefore, to ask if online engagement processes are prone to hijacking. Many...
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Peer Academy: adults learning from each other to drive organisational and...
Peer Academy is experimenting with a new model of peer-to-peer learning. The goal is to bring together innovators and collaborators across Corporate, Government and Not For Profits who are passionate...
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Turbocharge your community panel’s growth by embracing a little controversy
Your community panel’s growth can be turbocharged using a variety of strategies. One sure fire method is to embrace a little controversy and engage the community about highly emotional issues. The...
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Community , Civic, Citizen or Public – Consultation, Engagement, Involvement...
The language of “community engagement” is tricky, and can be a minefield for the uninitiated. In Australia, “community engagement” has come to dominate the lexicon. In other parts of the world other...
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The ten most influential community engagement tweeters you should be following
So, there are lots and lots of people tweeting about #communityengagement, #civicengagement, #publicengagement and the like. But who are the most influential community engagement tweeters? To save you...
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Are you ready to use Twitter as a community engagement tool? Forty odd...
There’s a lot to think about before engaging your community on Twitter. Are you ready to use Twitter? It’s easy to leap in without a plan and without thinking things through. Hopefully this post will...
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Are you practicing condescending community engagement?
Before you launch into your next project, ask yourself “is this question we’re putting to the community just a little condescending?” Unfortunately, all to often, the answer is yes. Condescending...
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Who should I follow on Twitter for community engagement news and views?
In an earlier post I shared the ten most influential community engagement Twitter accounts. ‘Influence’ was determined by a range of quantitative measures, such the number of followers, the domain...
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How do I grow my community panel? Introducing the ‘Willoughby’ method!
There is no questioning the community panels are becoming more and more normalised as part of local government community engagement strategies. They offer many benefits in terms of engagement marketing...
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Your Library, Your Voice: rebuilding the Christchuch library after the 2011...
Earlier this year Christchurch City Council launched the Your Library, Your Voice campaign to get the community involved in helping design its new central library. Between February and June 2011 a...
View ArticleWhat are the disadvantages of online communication for citizen engagement?
There are a number of clear advantages and disadvantages of online communication that need to be considered when you are planning a digital citizen engagement strategy. I have outlined the advantages...
View ArticleHow do I write engaging headlines for my online consultations? Four simple...
Writing project headlines to engage your community online is both an art and a science. There are some things that you simply must and must not do. Once you have these rules down pat, like any creative...
View ArticleHow do you stay engaged in the midst of a restructure?
Restructure and change in government departments is inevitable. Rather than railing against the disruption, bureaucrats must plan community interactions around them. [Note: The full text of this post...
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